eLaundry Help Centre
How can we help?
Find answers to your questions about laundry, dry cleaning, collections, deliveries and caring for your clothes.
FAQs
Getting Started
New to eLaundry? Find out how to arrange your first collection and choose the right service.
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Our Cleaning Services
Explore laundry, ironing, dry cleaning and specialist care for clothing and household items.
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Preparing Your Order
Learn what to check, separate and tell us before handing over your items.
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Collections, Deliveries & Booking Changes
Get help with collection arrangements, delivery updates and changes to your order.
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Prices, Payments & Membership
Find information about service prices, payment and eLaundry membership benefits.
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Help With An Order
Have a question about your cleaning or something that needs our attention? Start here.
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Laundry For Businesses
Explore support for hotels, holiday lets, restaurants, salons and other businesses.
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Still Need A Hand?
Whether you’re booking your first collection or asking about an existing order, get in touch with our team.
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Search our FAQs
Getting Started
How do I place my first order?
Visit our Contact Us page to message us and arrange a collection.
Please include your name, postcode, the service you need and a brief description of your items. If you need them back for a particular date, mention this when you enquire.
Do you collect from my area?
Collection and delivery are available in designated service areas. Send us your postcode before booking so we can check availability for your address.
Can you collect from my workplace?
You can enquire about collection from your home or workplace. Please tell us the address and any access arrangements, such as reception opening hours or entry instructions.
Check the handover arrangements with us before leaving your items with someone else.
How long will my order take?
Please confirm your expected return date when booking. Tell us if your items are needed for work, travel or a special occasion so we can check whether the timing is suitable.
For specialist cleaning or alterations, ask about the expected completion date before placing your order.
I’m not sure which service I need. Can you help?
Yes – send us a description of the item and a photo of its care label. Mention any stains, delicate trims or existing damage.
This helps us understand what you need before you book.
Our Cleaning Services
What is Wash, Dry & Fold?
Wash, Dry & Fold is for everyday laundry suitable for machine washing and tumble drying on a medium heat. Your items are washed, dried and folded.
Ironing is not included. Keep anything needing gentler treatment separate and ask about Special Care.
What is Wash, Dry & Iron?
This service includes washing, drying and ironing suitable items. Small items, such as socks and underwear, are paired or folded rather than ironed.
Formal shirts have a separate shirt service. Check our price list when choosing your service.
Do you offer ironing only?
Yes. Our Iron Only service is for clothing that has already been washed and needs pressing.
What is Special Care?
Special Care is for washable items needing a gentle hand-wash process or unsuitable for medium-heat tumble drying. Cleaning and drying follow the care label.
When should I choose dry cleaning?
Choose dry cleaning for garments labelled “dry clean only”. If you are unsure about a delicate or valuable item, ask us before booking.
We offer dry cleaning for everyday clothing, designer garments, evening wear and selected household furnishings.
Can you clean duvets and bedding?
Yes. We clean synthetic, feather and down duvets, alongside bedding and other household textiles.
When enquiring, tell us the item type, size and filling, where applicable. Mention stains or damage and share a care-label photo if you are unsure about suitability.
Do you clean curtains and sofa covers?
Yes. We offer curtain cleaning and cleaning for removable sofa and cushion covers.
Send us the item details and care-label information before booking. For curtains, ask about take-down and re-hanging options if you need assistance.
Can you clean Canada Goose or other specialist outerwear?
We offer specialist outerwear cleaning, including Canada Goose garments. Tell us the brand and share photographs of the garment, care label and any areas needing attention.
Do you offer wedding dress cleaning?
Yes. For wedding dress cleaning information and prices, visit eBridal.co.uk
Can you repair or alter clothing?
Yes. We offer clothing alterations and repairs. Describe the work required and include photographs where helpful so you can enquire about suitability and pricing.
Preparing Your Order
How should I prepare my items?
Before your collection:
- Empty every pocket.
- Check each item’s care label.
- Keep items needing different services separate.
- Point out stains, loose buttons, tears or delicate details.
- Tell us about any special requirements before handing over your order.
Can I include dry-clean-only items with my regular laundry?
Please keep dry-clean-only garments out of your Wash, Dry & Fold order.
Set aside anything with special washing or drying instructions and ask us which service to choose.
Should I tell you about stains?
Yes. Tell us where the stain is, what caused it if you know, and whether you have already tried treating it.
This information is useful when discussing the cleaning your item needs.
What if the care label is missing?
Let us know before booking. Share any information you have about the fabric, manufacturer and previous cleaning.
Please ask for advice before including the item in a standard laundry order.
Can I request a particular detergent or fabric conditioner?
If you have a preference or sensitivity, tell us before booking and ask which options are available for your service. Please check with us before sending items that require specific products.
Collections Deliveries & Booking Changes
Can I change or cancel my order?
Contact us as soon as possible. Orders can be changed or cancelled before collection when reasonable notice is given.
A handling fee may apply if you cancel after collection. Please ask us about your order before making changes.
What if I won’t be available for collection or delivery?
Contact us as soon as you know. Include your name, collection address and the arrangement you need to change.
Please agree any alternative handover arrangements with us in advance.
Can I leave my laundry outside or with a neighbour?
Please check with us before leaving items unattended or arranging a handover through someone else. Explain where the items would be and who would be available.
Can I change my collection or delivery address?
Send us the new address and postcode as soon as possible. Ask us to confirm whether the change can be accommodated before relying on the new arrangement.
How do I get an update on my order?
Contact us with your name, collection date and order reference, if you have one.
If you are asking about a delivery, include the delivery address to help us identify your order.
My collection or delivery hasn’t arrived. What should I do?
If the agreed time has passed, contact us with your booking details so we can check the situation.
Prices Payments & Membership
Where can I find your prices?
Visit our Prices page for current service prices.
Some services show starting prices. Ask for a quote if your item needs specialist treatment or alterations.
Can specialist items cost more?
Delicate fabrics, embellishments and intensive stain treatment may carry additional charges. Mention these when requesting a quote.
Is there a minimum order for collection and delivery?
A minimum order value may apply. Please check the requirements for your booking.
When do I pay?
Payment is due when you place your order unless another arrangement has been agreed. Please confirm payment instructions when booking.
Do I need to be a member?
No. You can use eLaundry without membership.
What are the benefits of membership?
Membership benefits include selected offers, a garment dry-cleaning discount and wash preferences on eligible services. Free collection and delivery is subject to a minimum order.
Visit our Members page for current plans, benefits and conditions.
How do I join or ask about my membership?
Visit our Members page or contact us for help. For an existing membership enquiry, include the name and email address associated with it.
I have a question about a charge. What should I do?
Contact us with your order details, the amount and a short explanation of your query.
Please do not send your full payment-card details.
Help With An Order
A stain is still visible. What should I do?
Not every stain can be removed, and stain removal is not guaranteed.
If you have a concern, contact us with your order details and a clear photograph of the affected area. Explain what you have noticed and which item it relates to.
I’m unhappy with the cleaning or finish. How do I get help?
Please contact us with your order details and explain what needs attention. Include photographs where they help show the issue.
If possible, avoid washing or treating the item again before discussing it with us.
An item appears to be missing. What should I do?
Check all bags, packaging and folded items first.
If you still cannot find it, contact us with your order details and a description of the item, including its colour, brand and size. A photograph can help identify it.
I have received an item that isn’t mine. What should I do?
Keep it separate and contact us with your order details and a photograph or description. Please leave any labels attached.
My item appears damaged. How do I report it?
Contact us promptly with your order details, photographs of the item and close-up images of the affected area. Include a photograph of the care label if available.
Please keep the item and any packaging while you discuss the concern with us.
How do I request a refund or raise a complaint?
Email info@elaundry.co.uk with your order details, a description of the issue and the outcome you are requesting.
Include relevant photographs or previous correspondence. You can also refer to our Terms and Conditions for published service terms.
Laundry For Businesses
Do you offer commercial laundry services?
Yes. We provide commercial laundry services for businesses including hotels, restaurants, cafés, salons, schools and holiday accommodation.
Visit our Commercial Laundry page or contact us to discuss your requirements.
Can you help with Airbnb and holiday-let laundry?
Yes. We offer laundry services for items such as bedding and towels.
When enquiring, tell us your property location, typical laundry volume and changeover schedule.
Do you offer linen hire?
We offer linen hire for the hotel sector. Contact us to discuss the items, quantities and service arrangements you need.
How do I request a business quote?
Send us your business name, postcode, contact details and a brief description of your requirements.
Include the types of items, approximate quantities, collection frequency and any deadlines. This will help us understand the service you need.
Contact & Support
Still need help? Let’s talk.
For booking enquiries, service questions or help with an order, contact the eLaundry team.
Email: info@elaundry.co.uk
Telephone: 0345 222 0265
WhatsApp: Use the WhatsApp link below
Opening Hours
Tuesday–Friday: 9am–4pm
Saturday: 9am–2pm
Sunday and Monday: Closed
For an existing order, please include your name and order reference, if available.
GET IN TOUCH
Want to arrange a collection? Have a question? Want to talk to us?
Simply WhatsApp us using the link below and we will get right back to you.
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E-LAUNDRY & THE ENVIRONMENT
Sustainability is Key
Did you know at elaundry we don’t just care about your clothes and textiles? We care about the planet and people too.
PROUD TO DONATE TO CHARITIES & SUPPORT THE COMMUNITIES THAT WE OPERATE IN
