eLaundry’s Privacy Policy
At eLaundry, we are committed to safeguarding the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our services. By using our services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information:
Contact Information: Your name, email address, phone number, address and any other relevant details.
Laundry Details: Information about your laundry.
Payment Information: Credit card information or other payment details.
Communication History: Records of communications and interactions between you and our customer service.
Usage Data: Information about how you use our website and services, including log data, device information, and browsing activity.
2. How We Use Your Information
We may use your personal information for the following purposes:
Provide Services: To process and fulfil your laundry orders.
Customer Support: To respond to your inquiries, address concerns, and provide assistance.
Communication: To send you transactional emails, updates, and promotional materials related to our services.
Improvements: To enhance our services, website, and customer experience.
Legal Compliance: To comply with applicable laws, regulations, and legal processes.
3. Information Sharing
We may share your personal information with:
Service Providers: Third-party partners who assist us in delivering our services (e.g., payment processors).
Legal Requirements: When required by law, regulatory authorities, or court orders.
Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
Consent: With your consent, we may share your information for specific purposes.
4. Your Choices
You can opt-out of receiving promotional emails by following the unsubscribe instructions provided in the email.
You can update or correct your personal information by contacting us.
5. Data Security
We employ industry-standard security measures to protect your personal information from unauthorised access, loss, misuse, or alteration. However, no method of data transmission over the internet or electronic storage is 100% secure.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect usage data and improve our website’s functionality. You can manage your preferences for these technologies through your browser settings.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites.
8. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The effective date at the beginning of the policy will indicate when the latest version was posted.
10. Contact Us
If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us at: enquiries@elaundry.co.uk
By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.
